Returns Policy
A considered approach to returns
This returns policy applies to purchases from ZEYNORA LADIES WEAR on zeynora.in.
Return window
We accept return requests within two days of delivery. Items must be unworn, unwashed, and returned in original condition with all tags, packaging, and accessories intact.
Eligible items
Most ready-to-ship garments are eligible for return subject to the conditions above. Customised, altered, or final-sale items cannot be returned unless received damaged or defective.
How to initiate a return
Log in to your account and navigate to your order history, or contact us on WhatsApp (+91 63669 66565) with your order number. Our team will review your request and provide return instructions within one to two business days.
Quality check
Returned items are inspected upon receipt. Eligible returns that pass quality check are processed for store credit. Items that fail inspection (for example, worn, washed, damaged by the customer, or missing tags) may be rejected and returned to you where feasible.
Store credit
Approved returns are credited as store credit to your Zeynora account wallet after inspection, not as a refund to the original payment method. Store credit can be applied toward future purchases on zeynora.in.
Shipping charges
Original shipping charges are non-refundable unless the return is due to our error or a defective product. Return pickup or reverse-shipping charges, if any, will be communicated when your return is approved.
Product images
Some product images on this website may be AI-generated or digitally enhanced for presentation. Colours, textures, and finishes of the actual product may vary slightly from what appears on screen.
Exchanges
Size exchanges are subject to availability. Please reach out promptly within the return window. For further assistance, visit our contact page.