Privacy Policy

Information we collect

We collect information you provide directly — name, phone number, shipping and billing addresses, and order details. We also collect technical data such as device type, browser, and pages visited to improve site performance and security. Where you choose to create an account, we may also store account credentials and preferences managed through our authentication provider.

How we use your information

• Processing and fulfilling orders
• Communicating order updates and customer support responses
• Improving our website, products, and services
• Complying with legal and regulatory obligations

Payment processing

Payments are processed securely through Razorpay. We do not store full card details on our servers. Razorpay's privacy practices govern payment data handled on their platform.

Data sharing

We share information only with trusted service providers necessary to operate our business — including Razorpay (payments), Shiprocket (shipping and logistics), WhatsApp Business (customer communications when you contact us), and transactional notification providers. We do not sell your personal information to third parties.

Data retention

We retain order and customer records for as long as needed to fulfil orders, provide support, meet accounting and legal requirements, and resolve disputes. When retention is no longer required, we delete or anonymise data in line with our operational practices.

Cookies

Our website may use essential cookies and similar technologies to keep you signed in, maintain cart and session state, and support security. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

Data security

We use industry-standard safeguards appropriate to an e-commerce storefront, including encrypted connections (HTTPS) and access controls for administrative systems. No method of transmission or storage is completely secure; please contact us promptly if you suspect unauthorised use of your account.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us on WhatsApp (+91 63669 66565). We will respond within a reasonable timeframe.

Policy updates

We may update this privacy policy from time to time. The “Last updated” date at the top of this page will reflect material changes. Continued use of zeynora.in after updates constitutes acceptance of the revised policy.

Contact

For privacy-related enquiries, message us on WhatsApp (+91 63669 66565) or visit our contact page.